![]() ![]() Do you have parking in you premises/facility? The only place that you need your sneakers is the gym located on the 3rd floor. Therefore, no outside footwear is permitted, however, you are allowed to wear Spa Castle Socks, or Spa Castle Slippers as an option to purchase them (Socks $5.00, Slippers $6.50, tax is not included). No, we are a barefoot facility to ensure the cleanliness of our facility. Can I wear my own shoes/slippers inside the facility? Any materials other than bathing suits contaminate the pool water, which negatively affects the water clarity and filtration systems. Any outside clothes or uniforms that we provide are not allowed to be worn inside the pools. Bathing suits are required for entering the pools. Would we be able to go inside the indoor/outdoor pools with our clothes on/uniform that is provided? You would not be permitted to wear bathing suits in these areas these areas require you to be fully undressed. Do you rent swimming suits/towels?Ĭan we wear our bathing suits inside the hot tubs in the locker rooms? Only the indoor and outdoor pools, saunas & jacuzzi are co-ed/unisex however, the bath area, locker rooms/lounge areas is separated. We DO NOT accept American Express, checks or money orders. We accept cash, Visa, Master Card, Discover or Spa Castle Gift Cards. You can book online or reach us at (972) 446-6800. However, if you plan on receiving any services we highly recommend making service reservations prior to your visit. Do I need to make a reservation for entrance? Gift certificates/cards can be purchased in person from the hours of 10:00 am and 6:00 pm at the information desk. Can we purchase any Gift Certificates/ Gift Cards over the phone? Guests are welcome to pre-purchase their tickets on the website or purchase their tickets upon arrival as well. Spa admissions, the facility is on a walk-in basis. Do I need to purchase tickets before I visit? All foods, beverages, and spa services are additional purchases and can be paid for upon leaving. The admission fee covers the usage of Spa Castle’s many amenities: dry saunas, ice room, indoor and outdoor hydrotherapy pools, jacuzzi, hot tubs, steam rooms, public lounge areas, bath house, fitness center, shoes & clothing lockers, and toiletries. On Fridays, Saturdays, Sundays & holidays, the admission fee is $60 per person, $30 for children under 4 feet tall, $25 for children aged 1-2 years, and free for children under 1 year old. Weekday (Monday through Thursday) admission fee is $50 per person, $30 for children under 4 feet tall, $25 for children aged 1 -2 years, and free for children under 1 year old. There is a 20% cancellation fee if you fail to notify us 24 hours in advance. A debit/ credit card is required to hold the reservation (No American Express can be used). We recommend that they are made at least 2 or 3 days in advance. Yes, reservations are suggested but not mandatory. Do I need to make reservations for any Spa Treatments? Yes, but your sneakers are ONLY to be worn inside the gym. Do I need to bring my sneakers for the gym? Please keep in mind we do not offer a storage space however, if possible, we will store it and can be consumed only in the private party room. You are not permitted in the pool with any outside clothes or the uniform that is provide to you. You are required to wear a bathing suit in the pool area. Would we be able to go inside the indoor/ outdoor pools with our clothes on? Or uniform that is provided? ![]() You would not be permitted to wear bathing suits in these areas these areas require that you be undressed. Can we wear our bathing suits inside the hot tubs in the locker rooms? Swimming suits, towels, and uniform rentals are not available due to COVID-19. While we provide two (2) complimentary hand towels upon request, beach towels are also available for purchase within the facility. We advise guests to bring your own bathing suit and towel for the pools. All other areas of the facility are co-ed. The bathing areas and the locker/lounge areas are the only places that are separated by gender. Minors require supervision of a guardian. We accept all ages from infancy to seniority as we are a family-oriented environment. What is the age range you accept at you Spa? Click here to see the hours of operations of each department. However, some areas close for certain periods during the day. Spa Castle opens 7 days a week, 10am to 9:30pm. Admission will give guests access to the facility from opening (10AM) until closing (9:30PM). ![]()
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